# FAQ: booking, payment, cancellation Source: https://www.doubledproject.com/en/faq How to book an event in Phuket, how to pay, cancellation and date-change terms, the best season, work on Samui and in Bangkok — answers from Double D Project. To book an event, send us the date, the number of guests and the format — we reply within 20 minutes with a quote; the booking is secured by a contract and a deposit. The minimum order is 15,000 ฿. Below are the payment, cancellation and date-change terms we apply as a rule; the exact terms of each event are written into the contract. ## Related pages - [Best season for events](https://www.doubledproject.com/en/news/best-time-for-events-phuket) — weather by month - [Party areas](https://www.doubledproject.com/en/news/phuket-party-areas-noise-curfew) — where music can play after 22:00 - [Catalogue with prices](https://www.doubledproject.com/en/catalogue) — equipment, shows, staff - [Contacts](https://www.doubledproject.com/en/contacts) — WhatsApp, Telegram, address ## Booking **How do I book an event?** - Send the date, number of guests, format and budget on WhatsApp or Telegram. - We send venue options and a quote the same day. - If needed, a manager visits the venue — 5,000 ฿ per [villa](https://www.doubledproject.com/en/locations/villas), free if we run the event. - We sign a contract, you pay a 50 % prepayment — the date and venue are secured. **How far ahead should I book?** Two to three weeks is enough for a dinner or a [birthday](https://www.doubledproject.com/en/services/birthday-party-phuket); for a [wedding](https://www.doubledproject.com/en/services/wedding), a [corporate event](https://www.doubledproject.com/en/services/corporate-events-mice-phuket) and dates from December to March, two to three months. **Is there a minimum order?** Yes, 15,000 ฿ for event planning; when renting a villa through us, 20,000 ฿ plus the villa. **How do I pay?** A booking is confirmed by a 50 % prepayment, which is non-refundable. The balance is due 7 days before the event; if the event is less than 7 days away, within 3 days; if it is within the next 24 hours, 100 % at once. We accept a transfer to a Thai bank account in baht, roubles, USDT (TRC20) and Wise. The manager sends the payment details once you have confirmed the booking and the amount. We do not accept a 20 % prepayment, instalments, or payment at the pier or on the day of the event. **Do you invoice companies?** Yes, a contract and an invoice from the Thai company, payment by transfer to the company account, closing documents for your accounts. **Is there a deposit for equipment?** A refundable deposit from 20,000 ฿ is needed when equipment is rented without our [DJ](https://www.doubledproject.com/en/services/dj-phuket) or technician; with our crew there is no deposit. It is returned after the equipment is checked. **Can I pay in cryptocurrency?** Yes, USDT on the TRC20 network. The manager works out the USDT amount at the rate on the day of payment. **What is a villa safety deposit?** It is the villa's own refundable deposit against possible damage. It is returned after the event. **Can you send money to a third party or exchange currency?** No. We do not make transfers, exchange currency or pay on behalf of third parties. **What are the cancellation terms?** The prepayment is non-refundable: straight after it we start preparing, hold the date and pay deposits to suppliers. Instead of a refund we offer to move the event to another date within a month. **Can I change the date?** Yes, within a month, if the venue and [artists](https://www.doubledproject.com/en/catalogue/shows) are free on the new date; seasonal price differences are recalculated. **What if it rains or there is a storm?** For open-air events we prepare a covered option in advance. A yacht trip with a storm warning is moved without a penalty. **When is the best time for an event in Phuket?** November to April — dry with a calm sea; May to October is cheaper but needs a rain plan. Details are in the season guide. **Why Double D Project?** We have worked in Phuket since 2013, produced more than 1000 events, and have our own warehouse of [sound](https://www.doubledproject.com/en/catalogue/sound), light and [decor](https://www.doubledproject.com/en/catalogue/decorations) in Thalang and our own crew. We speak Russian, English, Thai and Chinese and reply within 20 minutes. **Do you work on Samui and in Bangkok?** Yes: we bring equipment and crew to Samui, Phangan and Bangkok. Delivery to the mainland is from 10,000 ฿; the quote depends on the venue.